09-25-2011, 08:52 PM
A great example of a company hooking up it's customers.
We've had a nice Mr Coffee machine for probably 2 years. It's got a nice touch screen and all kinds of fancy stuff that we really have never used. Two weeks ago the decanter broke while washing. We searched online for a replacement decanter, but every place that sold that model had it out of stock. Kristen sent them an email telling them that we really liked the coffee maker we had and didn't realy want to replace it, but were just looking to buy the replacement part we needed. The following morning we received an email from the company telling us that the model was discontinued and they weren't able to get us the part we needed. They appologized the the inconvenience and told us that they were shipping us a newer model coffee maker instead for no charge.
Pretty cool of them. :high5:
We've had a nice Mr Coffee machine for probably 2 years. It's got a nice touch screen and all kinds of fancy stuff that we really have never used. Two weeks ago the decanter broke while washing. We searched online for a replacement decanter, but every place that sold that model had it out of stock. Kristen sent them an email telling them that we really liked the coffee maker we had and didn't realy want to replace it, but were just looking to buy the replacement part we needed. The following morning we received an email from the company telling us that the model was discontinued and they weren't able to get us the part we needed. They appologized the the inconvenience and told us that they were shipping us a newer model coffee maker instead for no charge.
Pretty cool of them. :high5: